Who does the work?
Squad has well over 100,000 contractors from around the world. This includes stay-at-home-moms, students, and freelancers from India, Philippines, Malaysia, Uganda, and Kenya.
What happens in case there is a natural disaster?
Amazon Web Services has 14 data center regions around the world. Each region is located in a separate geographic area. Each region has multiple, isolated locations known as Availability Zones [...]
Have you ever had an outage and how did you respond to it?
Yes we have had a couple of outages in the past as described below: Outage 1 Cause: Our RabbitMQ queueing service was down. This caused our API endpoints to fail. Downtime: under 30 minutes. [...]
How do you handle redundancy?
Most of our critical services are highly available with redundancies, load balancing, Multi A-Z deployments etc. e.g Our application servers are horizontally scaled coupled with AWS Elastic Load [...]
What is the approximate API Response time?
Existing average/median response time of our API endpoints is ~900 ms. API Response time is expected to reduce to <= 300 ms by the end of 2017.
What is your platform uptime?
Our platform monthly uptime has consistently has been between 99% to 100% for the last 12 months. We guarantee an uptime of 99% on our API endpoints.
Where are your servers located and hosted?
All our code is hosted on AWS. The majority of our servers are located in the Singapore region along with some in the US (Oregon) region.
What industries do you work with?
We support industries including Internet Retailers, Marketplaces, Brands, Real Estate, and others. Our platform can also support use cases for many other industries including Finance, Healthcare, [...]
What solutions and use cases does Squad support?
We support many solutions such as moderation, categorization, tagging and enrichment, calling, search tuning and recommendations, competitive benchmarking, and many others for a wide array of [...]
How much time does setup take?
This depends on the complexity of the integration and available resources. We’ve seen full end-to-end integrations go live in as fast as 1 week. API Integrations are very straight forward. [...]